Contact us

Welcome

Thank you for visiting my shop :-) All my products are handcrafted by me and packaged ready for shipping in my smoke-free home.

I do have a house rabbit but he never helps me package my products!

If you have any questions, please drop me a message. It'€™s as pleasure to help you!

Shipping details

Orders are shipped once payment has been received. Payment is to be made within 24 hours of sale. I will ship your order within three days of receiving payment.

I will ship your order to your Zibbet address. This is the address you list as your postal address during check out and it's the one Zibbet sends me so I know where to send your order to. So please make sure this is your postal address when checking out.

New Zealand orders will be shipped by New Zealand Post. Please allow up to 2 weeks for delivery once your order has been sent.

International orders will be sent by International Airmail. Mail from New Zealand usually takes about 1 to 2 weeks to arrive in North America and about 1 week to arrive in Australia. But please allow up to 6 weeks for your order to arrive.

International buyers must pay any customs fees and/or duties and taxes that may apply in your country.

I will mark your order as "shipped" when I have shipped it.

Refunds, returns & exchanges

I hope you will love the products you purchase from my shop and I will package them well to make sure they arrive in excellent condition.

However, I know that mail does occasionally get damaged in the post. If your products arrive damaged please let me know (by email or Zibbet Message) within 2 days of receiving them. I will ask you to send me a photo of the damage as I will need to notify the Post Office of it.

If you have not received your order by 6 weeks (international customers) or 2 weeks (New Zealand customers) please let me know and I'll help you.

I don't give refunds for change of mind. Requests for refunds are handled on a case by case basis and you will need to contact me (by email or Zibbet Message) within 7 days of receiving your order.

If a refund is given then you will need to send the products back to me in their original packaging in the same new condition that I sent them. You will also need to pay for the return postage yourself. Any refunds will be made after I have received the products back in the above condition and will be minus postage costs.

IMPORTANT: Please note that your computer monitor may display colours a little differently to mine, so the colours in the products you receive might appear slightly different to how they appear on your computer monitor.

Additional information

PAYMENT
All prices in my shop are in US$. Payment is to be made within 24 hours of sale.

Payment is by PayPal only. You can use your credit card or funds in your Paypal account to pay by Paypal. You don't need a Paypal account to pay by credit card.

PLEASE NOTE: I do not send a confirmation of purchase email after you have purchased a product from my shop. However, you will receive a receipt by email and you'll find my "message from seller" on that. So you can be assured I have received your order.

POSSIBLE COLOUR DIFFERENCE
Please note that your computer monitor may display colours a little differently to mine, so the colours in the products you receive might appear slightly different to how they appear on your computer monitor.

COPYRIGHT: All the photos and text in my shop are my own original work and I retain all copyrights to them.

Faye Kilday - Mixed Media Artist

Stitch Markers for Knitting and Crochet. Mixed Media Art by Faye Kilday.