Contact us

Welcome

Thank you for visiting my shop :-) All my products are handcrafted by me and packaged ready for shipping in my smoke-free home.

I do have two house rabbits but they never help me package my products!

If you have any questions, please drop me a message.

Shipping details

Currently I only ship to New Zealand addresses.

I will ship your order within three business days.

Your order will be sent by NZ Post.

Please allow 7 business days for delivery once your order has been sent.

I will mark your order as "shipped" when I have shipped it.

SHIPPING COSTS: Add the item to your cart then view cart. The shipping cost will appear. I do have combined shipping for many of my products which you will see if you have more than one item in your cart. You can remove the item from your cart if you don't want to complete the order.

Refunds, returns & exchanges

I hope you will love the products you purchase from my shop and I will package them well to make sure they arrive in excellent condition.

However, I know that mail does occasionally get damaged in the post. If your products arrive damaged please let me know within 2 days of receiving them. I will ask you to send me a photo of the damage as I will need to notify NZ Post of it.

If you have not received your order within 7 business days please let me know and I'll help you.

Additional information

PAYMENT
All prices in my shop are in New Zealand Dollars.

Payment is by PayPal only. You can use your credit card or funds in your Paypal account to pay by Paypal. You don't need a Paypal account to pay by credit card.

POSSIBLE COLOUR DIFFERENCE
Please note that your computer monitor may display colours a little differently to mine, so the colours in the products you receive might appear slightly different to how they appear on your computer monitor.

COPYRIGHT: All the photos and text in my shop are my own original work and I retain all copyrights to them.

Faye Kilday - New Zealand Ceramic Artist

Ceramic jewellery and homewares. Handcrafted pottery. Handmade in New Zealand. Created from clay by Faye Kilday.