Contact us

Welcome

Thank you for visiting my shop :-) All my products are handcrafted by me and packaged ready for shipping in my smoke-free home.

I do have two house rabbits but they never help me package my products!

If you have any questions, please drop me a message.

Shipping details

I only ship to New Zealand and United States.

I will ship your order within three business days.

Your order will be sent by NZ Post.

New Zealand: Please allow 7 business days for delivery once your order has been sent.

United States: Please allow 3 weeks for delivery once your order has been sent.

International buyers must pay any customs fees and/or duties and taxes that may apply in your country.

I will mark your order as "shipped" when I have shipped it.

SHIPPING COSTS: Add the item to your cart then view cart. The shipping cost will appear. I do have combined shipping for many of my products which you will see if you have more than one item in your cart. You can remove the item from your cart if you don't want to complete the order.

You can also buy my products from my Zibbet marketplace shop where the shipping is listed on the page for each product:
https://www.zibbet.com/fayekilday

Refunds, returns & exchanges

I hope you will love the products you purchase from my shop and I will package them well to make sure they arrive in excellent condition.

However, I know that mail does occasionally get damaged in the post. If your products arrive damaged please let me know within 2 days of receiving them. I will ask you to send me a photo of the damage as I will need to notify NZ Post of it.

Additional information

PAYMENT
All prices in my website shop are in New Zealand Dollars.

At my Zibbet marketplace shop you can choose which currency you view my items in: https://www.zibbet.com/fayekilday

Payment is by PayPal only. You can use your credit card or funds in your Paypal account to pay by Paypal. You don't need a Paypal account to pay by credit card.

POSSIBLE COLOUR DIFFERENCE
Please note that your computer monitor may display colours a little differently to mine, so the colours in the products you receive might appear slightly different to how they appear on your computer monitor.

COPYRIGHT: All the photos and text in my shop are my own original work and I retain all copyrights to them.

Faye Kilday - New Zealand Ceramic Artist

Ceramic jewellery and homewares. Handcrafted pottery. Handmade in New Zealand. Created from clay by Faye Kilday.