Contact us

Welcome

Thank you for visiting my shop :-) All my products are handcrafted with love by me.

If you have any questions, please drop me a message.

Shipping details

I only ship to New Zealand addresses at present.

SHIPPING COSTS: Flat rate shipping of $5.90 per order to New Zealand addresses. All items in the order must be shipping to the same address.

I aim for the courier to pick up orders within two business days of receiving them. This does depend upon the time of year and how busy the courier is.

PACKAGING: I use Pass the Parcel courier bags to ship orders. These can be recycled in soft plastics recycling bins. Visit https://recycling.kiwi.nz to see if there's a soft plastics recycling bin near you.

Internal packaging is recycled and I use a variety of materials including tissue paper, cardboard and bubble wrap for fragile items. (Bubble wrap can also be recycled in soft plastics recycling bins).

Refunds, returns & exchanges

I hope you will love the products you purchase from my shop and I will package them well to make sure they arrive in excellent condition.

However, I know that mail does occasionally get damaged during delivery. If your products arrive damaged please let me know within 2 days of receiving them. I will ask you to send me a photo of the damage as I will need to notify my courier of it.

Additional information

PAYMENT
All prices on my website are in New Zealand Dollars.

I use Stripe to process credit card payments on my website. You can find information about them on their website https://www.stripe.com .

You can also pay using PayPal.

POSSIBLE COLOUR DIFFERENCE
Please note that your computer monitor may display colours a little differently to mine, so the colours in the products you receive might appear slightly different to how they appear on your computer monitor.

COPYRIGHT: All the photos and text in my shop are my own original work and I retain all copyrights to them.

Faye Kilday Artist

Welcome to my online craft and gift shop.

I'm a mixed media artist from New Zealand and I create my handcrafted products from a variety of materials including ceramics, resin and upcycled fabric.